HOMEPAGE VISIT OUR ONLINE COMMUNITY PRODUCT SEARCH
Q Telephone Ordering
A We accept telephone orders Monday-Saturday 8am to 10pm
Telephone orders are only accepted for items marked 'in
stock' on the website. Typical delivery time is 1-3 days.
All orders will be age checked prior to despatch and sent by age verified delivery.
Online Ordering / Payment Methods
A You can submit orders online to be paid for by CHEQUE,
credit/debit card, delta, switch (Maestro), solo, electron, visa,
mastercard and JCB
The order pages are 100% secured with SSL 128 bit
encryption, you'll see the yellow padlock appear at the
bottom right of your browser when you move onto the
Other Payment Methods
- Postal Orders and other payment types are accepted as
long as they are accompanied by
proof of age and a contact
Age Verification Information
Visa, MasterCard, Maestro, Electron, Solo and other credit and debit cards
can be issued to under 18's
therefore we will make background checks to
verify age, we can sometimes do this without needing to contact
the card holder, however not always. If we are unable to confirm age
we will contact you to request a
few more details so we can run
a more detailed search.
Please be aware that falsifying our age declaration on the
order form is a serious legal offence and a waste of time.
All orders for age restricted goods are age/ID checked and have
been since 2004.
If you wish to speed your order along please call us after
your order and we'll ask a few
short pertinent questions that will assist us
We understand some customers do not wish share ID, we have innovative solutions to those situations
such as by a video on your smart phone or address history search etc.
Free Postage - Several items are sold with free postage, this
is to mainland UK only and can include additional products
such as a stand or other swords on the free postage offer
It should be noted items marked Free Postage are postage included.
Knives - Approx 6.50 by Age Verified Royal Mail
Large Knives / Daggers - by Age Verified Royal Mail - typically 6.50-8.49,
insured. ** Prices are based on weight and will be slightly
more for heavier items
Swords / Orders over 2 kilos - 8.49 by age verified delivery. . . . (8.49 is the maximum
postage we charge, it will cover any sized order to
mainland UK, Wales
and most of Scotland).
Everything is in stock unless stated in the description, these
are updated every 48hrs, If an item has gone out of stock we
will refund your card and contact you with the anticipated arrival and the option to
cancel at any time.
Northern Ireland / Isle Of Wight - Shipping is the
knives/daggers. Larger orders are 21 by Parcelforce
Northern Ireland and 20.00 to the Isle of Wright/Man
Ireland - Shipping to Ireland takes approx 5 days and
costs 25.00 for an entire order.
Large Items - Typically 2-3 days for in stock items,
you will receive a Worldpay payment confirmation when
you place the
order, and a despatched email with your tracking
number the moment your order has
left our warehouse. If you have not received a mail from us
within a few days please telephone
us,. We�re very efficient and
can resolve any delays or problems
Small Items - Typically 3-5 days from order as Royal Mail collect
twice a week from the warehouse. If you pay by cheque then
delivery will be around 10-12 days.
Delivery times can be slightly longer than stated during our
busy times and it's always best to allow up to 10 days from ordering
just to be on the safe side, you can always call us for a good idea of
the delivery time on your order.
A Damage/Fault/Loss - In the highly unlikely event that the item
should be damaged, lost in transit to you or is faulty, we will
deal with the situation in accordance with your legal rights.
Please use the following guide for care of the goods;
1. Where goods have been delivered, please keep hold of
packaging/goods in case they need to be inspected by
the courier as part of their insurance claim process.
2. Do not attempt to use the item
3. Contact us as soon as possible, to make things easier you
can log in to your account and file a damaged goods form.
You must include your order number or delivery address
with any return so we can trace it
back to you
Returns and Cancellations
We only sell items that meet our high standards for both
workmanship and value for money. If you don't like your item
just let us know and we will issue a refund or replacement
for you, whichever you prefer.
Returns are at your risk and should be sent insured.
You may cancel your order up to 15 days from the date of delivery.
After this 15 day cancellation period we will normally still
accept the goods back for store credit or exchange - this can be useful if
buying goods for presents and later finding they already own the item
If you cancel your order after goods have been shipped, you
will need to return these at your own expense as soon as
If you fail to keep the goods in reasonable condition while in
your care (including transport back to us) and this leads to
damage or deterioration then we will charge you for the
reduction in value.
This cancellation policy does not affect your legal rights e.g.
should the item arrive faulty or mis-described.
A Most items on the site carry a 12 month guarantee against
defective workmanship or software failure. Should you
experience a problem with your item please contact us and
we will contact the appropriate manufacturers/wholesalers on
your behalf. Most manufacturers have a 'usage policy' which
determines what is and what is not covered, for instance,
damage resulting from incorrect use would not be covered.
After our return policy has expired your cover will
automatically switch to the manufactures product guarantee.
We can normally arrange the replacement product to be
delivered to you however please be aware some
manufacture�s require the customer to return the
A We are committed to protecting your privacy. We will
use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998). We collect
information about you for 2 reasons: firstly, to process your
order and second, to provide you with the best possible
service. We will not e-mail you in the future unless you have
given us your consent. We will give you the chance to refuse
any marketing email from us or from another trader in the
future. The type of information we will collect about you
includes: your name address phone number email address
credit/debit card details We will never collect
information about you without your explicit consent. The
information we hold will be accurate and up to date. You can
check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it
promptly. The personal information which we hold will be held
securely in accordance with our internal security policy and
the law and the Which? Web Trader Code.
If we intend to
transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first. We
may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which
would be stored on your browser. You can usually modify
your browser to prevent this happening. The information
collected in this way can be used to identify you unless you
modify your browser settings. If you have any
questions/comments about privacy, you should email us
Copyright 2002 Blades-UK.com. All rights are reserved.
Retailers are often subject to attempted credit card fraud by
criminals using stolen cards to place orders. We combat this
in various ways including checking the address given as
the 'billing' address on our order form against that which the
credit card company has on file. If these do not match the
transaction will be cancelled.
Any order where the customer bypasses the Verified by Visa or
protocols will be subject to additional
scrutiny, we will cancel any such
orders which are not shipping
to the confirmed cardholder
A Use and misuse of any weapon involves serious risks,
including injury, disability and death. Functional weapons are
sold only for training under expert supervision, for
demonstration or forms collection or display. Decorative
items are sold for display only. Inspect weapon before each
use to ensure it is in proper condition; do not use weapons for
sparring or contact. User assumes all risks of injury and
Should an order be returned to us by parcelforce we
resend or refund the order less postage based on recipients
Prices on the website are valid
for as long as we hold the product in stock at our warehouses.
All first time customer orders include a 4.00 service fee to cover the
age verification checks, as long as the order completes successfully, we
will pay this fee, even if the customer then returns the goods, if the customer
refuses to verify age in breach of the terms on which we have accepted
the order, that fee may become payable to cover our costs, please remember
by ordering from us you are agreeing to verify age if required
Shipping is typically �20-40 for an order on a 2-10 day
delivery to Europe
For your information
Netherlands - Legal, no permit required - �20 for entire order
Amsterdam - Legal, no permit required - �20 for entire order
Spain - Legal, no permit required - �35 for entire order
Sweden - Legal, no permit required - �40 for entire order
Portugal - legal, no permit required
Switzerland,- Legal, no permit required, �60 for entire order
Denmark - Legal, BUT permit required from local police
station - �20 shipping
Finland - Legal - �40 shipping for entire order
France - Legal
Africa, Middle East - Prohibited
We will Beat Any Quote
A We believe we offer exceptional prices with a speedy
delivery, quality service and a long established history to deal
with future problems should they arise with any products.
However if you should find any cheaper legitimate price from
any other retailer we will happily beat it for you and
deliver it the next working day at no extra charge.
Just order online, paste the website link of the competitor in
the order notes and click the next day delivery option,
alternatively you can also order by telephone.
Ignore the total on checkout, you'll be charged exactly what
the other retailer would have charged here manually and get
next day delivery
Please Read Our Common Sense Terms and Conditions;
1. The Definition of 'Quote' is the full price you would be
paying to have the item/s delivered to your door, all costs
inclusive, not the item price as these are often subject to
2. Must be for the same product and in the same condition
3. Only UK sites selling goods from within the U.K
4. The offer is completed at the time of sale.