Q Telephone Ordering

A We accept telephone orders Monday-Saturday 8am to 10pm

01945 701022

Telephone orders are only accepted for items marked 'in
stock' on the website. Typical delivery time is 1-3 days.
All orders will be background age checked.


Q

Online Ordering / Payment Methods

A You can submit orders online to be paid for by CHEQUE,
credit/debit card, delta, switch (Maestro), solo, electron, visa,
mastercard and JCB

The order pages are 100% secured with SSL 128 bit
encryption, you'll see the yellow padlock appear at the
bottom right of your browser when you move onto the final
order page.


Other Payment Methods

- Postal Orders and other payment types are accepted as

long as they are accompanied by proof of age and a contact

telephone number.


Age Verification Information


Visa, MasterCard, Maestro, Electron, Solo and other credit and debit cards

can be issued to under 18's therefore we will make background checks to
verify age, we can normally do this without needing to contact
the card holder, however not always.  If we are unable to confirm age

we will contact you to request a few more details so we can run

a more detailed search.

Please be aware that falsifying our age declaration on the
order form is a serious legal offence and a waste of time.

All orders for age restricted goods are age checked and have

been since 2004.

 

If you wish to speed your order along please call us after placing

your order and we’ll ask a few short pertinent questions that will assist us

enormously


Shipping Information

Free Postage - Several items are sold with free postage, this
is to mainland UK only and can include additional products
such as a stand or other swords on the free postage offer
It should be noted items marked Free Postage are postage included.

Knives - Approx £0.50p by Royal Mail, insured

Large Knives / Daggers - by Royal Mail - typically £2-3,
insured. ** Prices are based on weight and will be slightly
more for heavier items

Swords / Orders over 2 kilos - £7.50 . . . . (£7.50 is the max
postage we charge, it will cover any sized order to UK, Wales
and Scotland). This is for a Next Day Courier Delivery after the

orders has been packed and cleared for shipping.

Everything is in stock unless stated in the description, these
are updated every 48hrs, If an item has gone out of stock we
will contact you with the anticipated arrival and the option to
cancel at any time, waiting times are typically 5-10 days for
new stock to come in.

Northern Ireland / Isle Of Wight - Shipping is the same for
knives/daggers. Larger orders are £12.50 by Parcelforce to
Northern Ireland and £20 to the Isle of Wright/Man
Ireland - Shipping to Ireland takes approx 3-5 days and
costs £15 for an entire order.


Q

Delivery Times


A Swords - Typically 2-3 days for in stock items,
you will receive a Worldpay payment confirmation when you place the
order, and a despatched email with your tracking number the moment your order has
left our warehouse. If you have not received a mail from us

within a few days please telephone us,. We’re very efficient and

can resolve any delays or problems instantly.

Knives - Typically 3-5 days from order as Royal Mail collect
twice a week from the warehouse. If you pay by cheque then
delivery will be around 10-12 days.

Delivery times can be slightly longer than stated during our
busy times and it's always best to allow up to 10 days from ordering
just to be on the safe side, you can always call us for a good idea of
the delivery time on your order.

Q

FAULTS/DAMAGE/LOSS

A Damage/Fault/Loss - In the highly unlikely event that the item
should be damaged, lost in transit to you or is faulty, we will
deal with the situation in accordance with your legal rights.

Please use the following guide for care of the goods;

1. Where goods have been delivered, please keep hold of
packaging/goods in case they need to be inspected by
the courier as part of their insurance claim process.
2. Do not attempt to use the item
3. Contact us as soon as possible, to make things easier you
can log in to your account and file a damaged goods form.

You must include your order number or delivery address

with any return so we can trace it back to you


Returns and Cancellations

We only sell items that meet our high standards for both
workmanship and value for money. If you don't like your item
just let us know and we will issue a refund or replacement
for you, whichever you prefer.

Returns are at your risk and should be sent insured.

If you decide to cancel your order before it leaves the
warehouse there will be no charge, in fact you may cancel
your order up to 7 working days from the date of delivery.
After this 7 day cancellation period we will normally still
accept the goods back for store credit or exchange - this can be useful if
buying goods for presents and later finding they already own the item

If you cancel your order after goods have been shipped, you
will need to return these at your own expense as soon as
possible.

If you fail to keep the goods in reasonable condition while in
your care (including transport back to us) and this leads to
damage or deterioration then we will charge you for the
reduction in value.

This cancellation policy does not affect your legal rights e.g.
should the item arrive faulty or mis-described.


Q

Special Order Items

 Special Order items typically arrive in 5-10 days to arrive,
however, being special order they can be out of stock with
wholesalers and subject to customs/postal delays so import
times should be viewed as a rough guide.



Q

Product Guarantee

A Most items on the site carry a 12 month guarantee against
defective workmanship or software failure. Should you
experience a problem with your item please contact us and
we will contact the appropriate manufacturers/wholesalers on
your behalf. Most manufacturers have a 'usage policy' which
determines what is and what is not covered, for instance,
damage resulting from incorrect use would not be covered.

After our return policy has expired your cover will
automatically switch to the manufactures product guarantee.
We can normally arrange the replacement product to be
delivered to you however please be aware some
manufacture’s require the customer to return the product to
them directly.


Q

Privacy Policy

A We are committed to protecting your privacy. We will only
use the information that we collect about you lawfully (in
accordance with the Data Protection Act 1998). We collect
information about you for 2 reasons: firstly, to process your
order and second, to provide you with the best possible
service. We will not e-mail you in the future unless you have
given us your consent. We will give you the chance to refuse
any marketing email from us or from another trader in the
future. The type of information we will collect about you
includes: your name address phone number email address
credit/debit card details We will never collect sensitive
information about you without your explicit consent. The
information we hold will be accurate and up to date. You can
check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it
promptly. The personal information which we hold will be held
securely in accordance with our internal security policy and
the law and the Which? Web Trader Code. If we intend to
transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first. We
may use technology to track the patterns of behaviour of
visitors to our site. This can include using a "cookie" which
would be stored on your browser. You can usually modify
your browser to prevent this happening. The information
collected in this way can be used to identify you unless you
modify your browser settings. If you have any
questions/comments about privacy, you should email us
Copyright © 2002 Blades-UK.com. All rights are reserved.


Q

Anti-Fraud Protection

Retailers are often subject to attempted credit card fraud by
criminals using stolen cards to place orders. We combat this
in various ways including checking the address given as
the 'billing' address on our order form against that which the
credit card company has on file. If these do not match the
transaction will be flagged for investigation and goods will not
be shipped until the purchaser has confirmed their identity, do
not falsify the order form, we will prosecute illegal
chargebacks without fail.

Any order where the customer bypasses the Verified by Visa or

Mastercard Securecode protocols will be subject to additional

scrutiny, we will cancel any such orders which are not shipping

to the confirmed cardholder address.

Q

Disclaimer

A Use and misuse of any weapon involves serious risks,
including injury, disability and death. Functional weapons are
sold only for training under expert supervision, for
demonstration or forms collection or display. Decorative
items are sold for display only. Inspect weapon before each
use to ensure it is in proper condition; do not use weapons for
sparring or contact. User assumes all risks of injury and
liability. Prices on the website are subject to change without
notice, should a price have changed we will contact you to
confirm you still wish to proceed. Product may vary slightly
from images displayed on site. Stock indicators are updated
daily and run approx 24-48 hours behind, we hold a great
deal of stock (often 20+ of a single item) and so are rarely
out, we are continually improving and increasing stock.
Should an order be returned to us by parcelforce we will
resend or refund the order less postage based on recipients
instructions
When placing an order on this site you will receive a payment

confirmation which confirms we have received
your order, however, Blades UK has not accepted your order
until such time as we begin processing your order (i.e. when
we have been in touch). Although it has never happened,
should the price of an item have changed since you placed
the order, we will contact you with the new price and you can
decide if you wish to proceed. Prices on the website are valid
for as long as we hold the product in stock at our warehouses.


Q

International Orders

Shipping is typically £20-40 for an order on a 7-10 day
delivery to Europe

For your information

Shipping to;
Netherlands - Legal, no permit required - £20 for entire order
Amsterdam - Legal, no permit required - £20 for entire order
Spain - Legal, no permit required - £40 for entire order
Sweden - Legal, no permit required - £20 for entire order

Portugal - legal, no permit required
Switzerland,- Legal, no permit required, £60 for entire order
Denmark - Legal, BUT permit required from local police
station - £20 shipping
Finland - Legal - £40 shipping for entire order

France - Sword/Knife imports Prohibited from U.K (by French
Customs)
Africa, Middle East - Prohibited


Q


We will Beat Any Quote

A We believe we offer exceptional prices with a speedy
delivery, quality service and a long established history to deal
with future problems should they arise with any products.

However if you should find any cheaper legitimate price from
any other retailer we will happily beat it for you and
deliver it the next working day at no extra charge.

Just order online, paste the website link of the competitor in
the order notes and click the next day delivery option,
alternatively you can also order by telephone.

Ignore the total on checkout, you'll be charged exactly what
the other retailer would have charged here manually and get
next day delivery

Please Read Our Common Sense Terms and Conditions;

1. The Definition of 'Quote' is the full price you would be
paying to have the item/s delivered to your door, all costs
inclusive, not the item price as these are often subject to
hidden costs.
2. Must be for the same product and in the same condition
(brand new).
3. Only UK sites selling goods from within the U.K
4. The offer is completed at the time of sale.